500 error in service desk

After creating new service desk project, the "welcome-guide" landing page throws a 500 error. Also some of the pages under project settings, like request type, customer permissions and automation equally yield the same 500 error.

1 answer

0 vote

How consistent is this?  Is it for every project, and when you create a new project, does it always happen to the same settings screens (i.e. always request type)?

What does the log say the error is? 

If you are behind a proxy, does that show error logs when you do this?

This occurs consistently for every project I have created and it occurs for same setting screens.

Here is the full error detail: 



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

968 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you