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Подача заявок через портал не зарегистрированным пользователем в Jira Service Desk

Есть страница центра помощи для подачи заявок в облачном сервисе  типа xxx.atlassian.net/servicedesk/customer/xx/

Как сделать, чтобы заявку мог подавать НЕ зарегистрированный в atlassian пользователь (чтобы заявки в SD можно было подавать любому, как через почту)?

1 answer

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Answer accepted

Hello Дмитрий,

Welcome to Atlassian Community!

On Jira Service Desk we can both restrict a portal and also to make it public to receive requests from anyone.

For that, you need to change the settings on the project and on global configurations.

First, please go to the Project settings > Customer permissions > Who can access the portal and send requests to Service Desk? Anyone with an account > Save.

On this same page, you will see a link to Change the Global settings, so click on the link to be redirected to the other configuration you need to change (this page can also be found on Jira settings > Products > Configuration).

On this page, you need to change the settings below to "Yes":

Screenshot 2019-11-05_18-20-23-449.png

That's it! Now anyone will be able to create tickets on the portal.

If you have any other question regarding this matter, please let us know.

Regards,
Angélica

thanks, all worked well

Like Angélica Luz likes this

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