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hello 

 

one of my service desk tem doesn't have permission to modified tickets . 

So the helper of jira about this agent permission is right .

 

my question is so urgent  

 

thank  a lot 

 

1 comment

Jack Community Leader Sep 11, 2019

I'm not sure if I have this right but it seems you have a user (agent) that needs to be able to update issues in a give project. Make sure that the following is true:

  • they are indeed set up as an agent
  • they are in a group/role that has these permissions: browse, service desk agent, assignable user, close issues, create issues, edit, link, modify reporter, move, resolve, schedule, transition, commenting, etc......

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