It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

email notification on requests Edited

I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email. 

1 comment

Jack Community Leader May 24, 2020

You could disable notifications for you or others then create a filter with daily subscription at the end of the day. An example of the filter might be something like....

project in (a,b,c) and updatedDate >= startOfDay()

this would issue an email with a list of all issue in project a, b or c that were updated, from there you could click on any issue and review the changes.

of course you could simply turn off any specific update notifications.

My question is how to keep a 1 email to a customer who reported an case with all the updates.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

188 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you