Hello Community, I am Makarand and I am one of the product managers from Jira Service Management. I am working on the consolidation of Automation for Jira and Legacy automation and was keen to unde...
It would be really nice to have a bulk operation 'hide' available when setting up field configurations. The current 'click > reload' for each field seems a bit OTT.
Hi Everyone, I would like to hear your opinion about an approach, I would like to follow when creating new workflows in JSM. Now I design workflows with all status needed, directly in the w...
Hello, I am looking for recommendations for how to manage planned and unplanned work between Jira Help Desk project and regular Jira Project (for sprints...etc). Current Configuration: end user es...
I am using "/rest/api/2/issue" to create issue that is successfully getting created but i am unable to set the request type to a valid value, so that the ticket can be shared by the team with the Cus...
In JIRA service desk 4.13.1, I found a strange issue. Uploaded files gets versioning added to it. Steps to reproduce: Scenario 1: 1. Upload file (example: file.txt) and click "Cancel".&nbs...
interesting. thanks.
Hey guys, here is a beta of the new integrated PowerShell module JSM.Insight. https://github.com/DamagedDingo/JSM.Insight/ Created using these docs (not released to the public yet so s...
Hello folks, My company is considering to use the plugin Insight as CRM. We currently run our quotation management process in Jira Software successfully. The old CRM system is a swamp in Microsoft ...
Hi JSM Community!, We’re currently conducting some research to better understand an opportunity around connecting many different types of tools where help is tracked into a single, unifi...
Questions: Can we rename the Priority field to Severity? Need to find out if there are separate fields for saving name, email and number; it’s terrible to have to put all of this in a free form fi...
Hi, We leverage Jira Cloud and Confluence cloud across our business. All employees get a licence from Finance to Software Engineers. In IT we use Kanban Boards for our work flow and employees submit...
Hello, community! Does anyone know of a good way to create an internal software catalog and/or request portal? I've bounced around a few communities and haven't found much info on the subject matter...
Is it possible to have a costumer portal in Jira?
I would like to know different email notifications available in Jira/Jira Service Desk such as Deny Access Request, Login as User etc.
We would like to disable the comment option after 5 days of ticket closure. We are able to disable comment option using "jira.permission.comment.user" transition property. But we want to allow...
I miss ITSM topic in Interests area to share how Jira Service Management users apply their processess and workflows, or their chalenges. May I suggest this topic creation? It would be great be part ...
We would be eager to know the average time taken for the Time to Resolution SLA for tickets based on priorities. How to achieve this in Jira Service Management. Thanks in Advance.
We have a new requirement to Update SLA's. When I tried to update SLA in my test instance all my OLD existing issues got updated with the New SLA timings. Can we update SLA's without impact o...
Hello, i'm a bit confused how correctly (by design) escalate issues collected by customer support in JSD to internal development team which works in Jira software. Move? Clone? Automate? Link? Somet...
As I’m currently working for an IT Canadian company as JIRA administrator, I tried to set a specific form through our customer portal with some conditions but it doesn’t work for some reason, I tried...
Hi, we have Jira Service Desk (Server) and we would like to have on our Customer Portal link FAQ that would refer our customer to Confluence (Cloud). Because we are learning about Conflu, we have Fr...
Hi, I was trying to create a customer request using Java API using the code below serviceDeskCustomerRequestService.createCustomerRequest(applicationUser, serviceDeskCustomerRequestServi...
Jira Service Management is connected to a standalone Office365 email address xxx@yyy.com Password for this email expired over a month ago Usually I receive a notification about this when I login to...
Hello all! I'm looking for input (or discussion) about the possibility to leverage the asset management functionality of Insight, documentation in Confluence and automation/incident response of Jira...
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