Is there a way to make Jira Service Management and Software Projects work together ? Not able to use roadmap feature for my project because I have two projects associated with my Kanban board. ...
Currently in Jira Service Management 4.21.0 it is not possible to select an issue in the main overview and change the field content of the field "Account". Only when you edit the issue can you change...
Hi all, we need to configure the system to allow a categorization of requests based on three parameters, as in the following example: Level1_1 Level2_1 Level3_1 Level3_2 Level2_2 Level3_3 ...
Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
Hello, I use Jira cloud and recently download an application "Checklist For Jira Cloud" Everything is ok but I have problem, when any ticket which used Checklist is closed I can change items of "Ch...
Hello, How i can add relevant names of our services to field "Affected Services" because when i press on field "Affected Services" in the ticket, there is not drop down show anything of our services
TL;DR; As a JSM Service Desk Team member, I want to be able to utilize the Approval configuration in a workflow. If you could flag specific customers in an organization as having approval status, AND...
In Insight custom fields - When "AA IN" object Type value is selected then, Object Type 'BB IN' should be shown the result based on the inbound references of 'AA IN' object Type. However, BB ...
Here is the scenario The issue is submitted and enters the queue Support Team Member A assigns the issue to themself - at the same time - Team Member B also assigns the issue to themself As our ma...
...on't know how and what type of permissions to give. In the second article cited I read: Request participants Users with this permission can: View requests in the portal. Add public c...
I've been testing the jsm cloud insight discovery and reporting capabilities in anticipation of introducing insight to a group of ~22,000 users across more than 35 technical divisions. So far I...
Hello Team, Below is the screenshot of Opsgenie integration, when ever an alert is created an auto generated incident will be created both in Opsgenie and Jira. I want below highlighted (...
We know re-using schemes saves time, but there's a trap I occasionally fall into. It happens so infrequently but when it does, the amount of effort to revert it can be huge. Here's an article in case...
Guys, I'm trying to create reports by fetching information from Atlassian Access users and groups, for example: Number of groups created per day; Number of users created per day; Number of access...
Hello Jira Team, we are currently starting experimenting with Jira as our main managment and service desk system. With our current workflow we would like to achieve moving tickets fro...
Currently, we use WordPress for our user-facing knowledge base because we have some unique translation requirements that some plugins handle really well. We also have an internal knowledge base on Co...
Hello Everyone, I would like to discuss the workflow that you follow on Change management in your Software Development process. Now that JSM is rapidly improving and more features are released in...
Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
Hi, we want to conduct anonymous customer surveys on a Jira Service Management instance (cloud). That's why we have a portal that allows anonymous access. However, there's a field called "email...
I am hoping I am missing something obvious here, but I created an automation that uses branching to perform actions on the newly created issue. So I used the branch 'For most recently created is...
What a year it's been for Jira Service Management. On the heels of the Gartner Magic Quadrant in September, we are pleased to share that Forrester named Atlassian a Leader in their latest ...
We launched the "Similar Requests" panel in Jira Service Management several months ago and I was looking to hear from you. What do you think about it? It is a feature that helps you i...
On signing into JSM this morning I am sure I saw an update/popup that stated that Draw.io and Script Runner were now free products. Can anyone clarify this because I can no longer see this and need t...
Last year, we all shifted to remote work. Now it is the move to hybrid work — a blended model where some employees return to the workplace and others continue to work from home. The impact is that ...
We recently transitioned our asset management to Insight. We are a company with 1000's of stores and we are trying to find out how to best set-up our phone systems (PBX) in our CMDB. Ther...
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April 15, 2024 7:50 PM PDT | ||
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April 4, 2024 8:53 AM PDT |