Hi, I've been looking at site uptime monitoring tools that integrate with JSM Cloud. Most of them do it via webhooks and it works ok but it has limitations. I wondered if anyone out there has...
Jira tickets are coming in with a lot of missing fields in the Description. forget about the data in fields but even the Fields are not available themselves
Hello Everyone, Background: My organization has 9 service desk projects. We have created them by department and we populate Jira licensed users with our Microsoft AZURE AD groups that are us...
...essage='Issue Updated'" boolean wasIndexing = ImportUtils.isIndexIssues() ImportUtils.setIndexIssues(true) issueIndexingService.reIndex(issueManager.getIssueObject(mIssue.id)) I...
I started to feel unsafe with this link and my IT team will block it. I have subscribed to Standard plan but email send to us like this not same as before!
Hi Everyone, My team noticed today that there is no longer an option to select Team managed when creating a new project. I don't see anything noting this in the Atlassian cloud blog. Anyone kn...
how to migrate heat to jira migration?
Hi All, I have seen some different posts and questions and feature requests for resetting the SLA clock. There's lots of different scenarios for resetting the SLA timer and I'm sharing mine and the ...
Hi Team, We are receiving "closing this ticket as it has been resolved for 5 days" message in comments but those ticket are not automatically moved to closed state from resolved one. Could you pleas...
Hello, We have 3 projects in our service desk, let's say Project A, Project B, Project C. We want to disable clone option for Project A and Project B. And for Project C, users should be able to cl...
Dear team, How to find the JSM version Regards Karan
Hi, Tried to assign an issue to an agent but in mobile app, it's showing all users while web version getting just group that i filtered before. Is there any workaround for that or is it a bug that w...
Hi, As far as i checked, there is no service management customer portal screen in the offical jira cloud android or ios app. Is there any workaround for that or do we have to try other applications?...
i want to add details for the approver in the email see what we need to approve it
Ok, little rant here... Just went to set up a new Request Type and I see Atlassian have redesigned the screen where you create / edit a request type By "resdesign" I mean "made infi...
Can you please let me know ,how we can assign an issue to group, this is the user requirement
Hello , There is a custom field built using the selection (cascading) which has two dropdowns (A & B). A has three options B has respective selections for A(1) , A(2) & A(3) . This custom ...
Hi, we'd like to build the following automation: when a new issue is opened by a Customer in Service Management, create a new task in a JIRA software project, then link the task to the issue. The ...
I have 2 knowledge bases linked to my service desk for 2 distinct products and wanted to filter the article suggestions based on the request form. In each knowledge base every article has a label spe...
Hi, I have jira service management (cloud) free and All weas working fine. However I changed my custom email to enable mfa, the disconnected and reconnected but now i am not getting any incomin...
Greetings, Community! Our company has taken the first steps to use Jira Service Management as our primary tool for internal and external ticketing. In our line of work it is extremely important to ...
Hello all! I am curious to see how any Atlassian Admins organize JSM to run their Admin tasks? For me, here are a few tasks my JSM project handles: User On/offboarding Project additions/Modificat...
Hi Team, Need your inputs how to integrate Zabbix and Jira cloud. Reason :: Events of Zabbix should create tickets in Jira Thanks
Hi Community, Is there possible features that jira able to have daily email notifications for example like approval request email ?
Hello everyone, I faced with issue about approval step. When ticket step go on to approval step need to choose relevant employee and I am as administrator on jira can choose approval employee on th...
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