Hi Jira Community, We just started using the IT Asset Management for Jira our question is if there is a way to recover or restore the deleted assets in the Jira Asset Management and is there an...
Hi everyone, I’m Gemma from the product team. I'd love to understand more about your experience in setting up projects for business teams (like Marketing, Finance, Legal, HR, Facilities). We’...
Hi, I linked a knowledge base in a JSM project (under project settings) which initially worked fine, after I got access to the JSM project and the respective space to be used as KB. However, no...
Good Day All. I am looking for recommendations on asset management tools that collaborate well with Jira and Insight. My company is especially interested in one that uses barcodes and scanners.
when I go to the url. The page redirects but will not load. in edge or chrome it just has blank screen. I"ve added the url to my trusted site. this didn't help. &...
Hi We have separate instances for Jira Software (Server edition) and Jira Service Management (DC edition) and are planning to migrate Jira Software to Data Center and have both Jiras in one instance...
Hi all Just wanted to share my solution for pulling approvers from groups into an approver field for use within Jira Service Management. Method 1 It involves Automation for Jira....
Buenos días Estimados. Acudo a su valioso apoyo para recibir una orientación o ejemplo de como exportar todos los billings o worklogs de Jira Service Management (Cloud) en un determina...
Hello Everyone! I would like everyone's thought on how we can add a display message on the customer portal for a date field. while creating an issue from customer portal if the reporter is selectin...
Hi there, I am confused by the multipe instance possibilities. I need a mulit instance environment for my company: - we have different business units, with different Data (not shared) (UK, US, DACH...
help me
Hi all, Really keen on implementing this automation (or finding a similar workaround) without having to utilize the default Request Resolved customer notification. Has anyone had any success wi...
Title is a little vague so I will explain. Once a month I go through a patching process on our servers that is documented in an Excel template. Once I am done I create a ticket and attach the spread...
Actually we are planing to upgrade JIRA this Saturday, For that We need to stop the ticket creation in JIRA. Is there any way to stop the all (We are using 172 mail boxes/mail handler) the mail box...
Hi, I've been looking at site uptime monitoring tools that integrate with JSM Cloud. Most of them do it via webhooks and it works ok but it has limitations. I wondered if anyone out there has...
Jira tickets are coming in with a lot of missing fields in the Description. forget about the data in fields but even the Fields are not available themselves
Hello Everyone, Background: My organization has 9 service desk projects. We have created them by department and we populate Jira licensed users with our Microsoft AZURE AD groups that are us...
...essage='Issue Updated'" boolean wasIndexing = ImportUtils.isIndexIssues() ImportUtils.setIndexIssues(true) issueIndexingService.reIndex(issueManager.getIssueObject(mIssue.id)) I...
I started to feel unsafe with this link and my IT team will block it. I have subscribed to Standard plan but email send to us like this not same as before!
Hi Everyone, My team noticed today that there is no longer an option to select Team managed when creating a new project. I don't see anything noting this in the Atlassian cloud blog. Anyone kn...
how to migrate heat to jira migration?
Hi All, I have seen some different posts and questions and feature requests for resetting the SLA clock. There's lots of different scenarios for resetting the SLA timer and I'm sharing mine and the ...
Hi Team, We are receiving "closing this ticket as it has been resolved for 5 days" message in comments but those ticket are not automatically moved to closed state from resolved one. Could you pleas...
Hello, We have 3 projects in our service desk, let's say Project A, Project B, Project C. We want to disable clone option for Project A and Project B. And for Project C, users should be able to cl...
Dear team, How to find the JSM version Regards Karan
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