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Jira Service Desk
Discussions
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in jira service desk we have set up the queues for each of the teams in the business but have not found a way to assign a ticket to a team instead of an individual. the process we run is an incident...
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There's a few discussions around speeding up Jira/Confluence etc server installs, so thought it would be beneficial to kick start a discussion and share some learnings, and see what others had t...
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Hi Community! I'm part of the marketing team for Jira Service Desk! We're looking for companies using Jira Service Desk for innovative use cases such as HR, Legal, Finance, Marketing, etc. ...
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Hello everyone, I have started this discussion because I opened ticket JSDCLOUD-6062. This is about adding an option to have the Time in Status automation count days as business d...
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Did you become Atlassian's Certified Professional recently? What were your expectations for the end result to be and did you achieve any of them? Did the certification enhance your...
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where and how can we get Jira REST Base URL? I am using jenkins, jira and bitbucktes in my localhost. I could not able to find out the Jira REST Base URL to update jira issue. I am tryi...
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Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
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Hi All, so we recently started using Confluence to create our Knowledge Base space which will eventually integrate with our JIRA helpdesk. I was struggling with the layout and appearance of the space...
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I'm seeking to soon start an Atlassian User Group (AUG) and wanted to elicit some pointers from other AUG hosts and participants. Please share feedback on what works and doesn't for your groups. What...
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In our company, we often receive requests through service desk. It's sometimes a new feature, sometimes a bug fix and sometimes it's an investigation. And there are even cases when a request is a com...
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Hello! I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada). I created my own environment, but I would like to...
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One of the wonderful things about Atlassian products are their extensibility and flexibility. And sometimes those traits can lead to some, shall we say interesting challenges you may face o...
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We would like to be able to apply multiple workflows to a single issue type, and pick the workflow on a per form basis. This doesn't appear to be how it works as I did find this answer to the questi...
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Hello everyone, We are currently using Service Desk for bug reports and depending on the priority, we have configured SLAs: Urgent = 15 min to First Response High = 1 hour to First Response The...
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Background - I am the Senior Project Manager for the Strategic Communications team at a University. I'm evaluating a PM system to recommend to my VP for us to start implementing. Our team cons...
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Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...
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Are you offering services or projects to your clients? For example, are you an agency, a consultacy or a system integrator? And are you using Atlassian products to deliver those services or projects...
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Hi all, I would like to add a new language (Slovenian) to Jira service desk but I can't do that. Offical documentation https://translations.atlassian.com/dashboard/download?lang=sl_SI#/JIRA Se...
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Hello, I am trying to create a metric shows the time spent on each component for a project. I am trying to use " time sheet " gadget and i am not able to see any fields other than " assignee"....
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We have been using JSD for internal support (IT, Facilities, Staffing, Purchase Requests, etc.). We are now assessing for use as a support portal for external customers. I'm looking for input from th...
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I am not able to configure user filtering for singel user picker filed. Once after i created the user picker i tried to configure the user filtering to group of 3 user's. but i see this error message...
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Hello, I am new developer and i discover Jira a few days ago. Because my knowledge is limited i want to ask you for the ideal workstation or work tools. My idea is to use: Jira: For control the bu...
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Hi, I'am in the middle of organizational changes in my company. Creating processes, changing tools etc. We have three core groups: developers (including testers and project managers), support a...
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We are suing office365 for emails. When we try to set up email channel, connectivity is not working. In the protocol, there are limited options like POP and IMAP. Can you please us know what change...
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The Jira Service Desk marketing team is looking for customers who have successfully switched from BMC's Remedy ITSM to Jira Service Desk! We’d love to hear your thoughts on the pros and cons of...
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