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Jira Service Desk
Discussions
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I have installed cute for jira, but donot no where to start in the particular project first,can any one explain me ,where to start using cute for jira from basic step by step manner.. Thanks
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Hello community. I have a client who is using our Jira Service Desk. We have recently transferred this client and all their logged issues from one Service Desk, to a new Service Desk unde...
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Hello All, its there a chance to put Issue Link Field on Customer Portal??
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Hi there! I have recently discovered that the parent page that JSD automatically creates when setting up the linked Confluence project shows up in search results on the Help Desk. What type o...
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I have integrated Jira service desk with Jenkins using web-hooks. But when ever I have commented It is not triggering the pipeline. I was wondering if anyone has done this?
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ex: Current project query : project = "ABC" AND Team = "Upgrade" AND type = "Test" ORDER BY cf[14961] ASC Planned to Move below : project = "DEF" AND Team = "lower" AND type =...
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Hi, I have a plan to migrate from OTRS to JSD in 2020. I run a Help Desk Team with about 6/8 people for a software house. We already have Confluence and Jira for issues. I'd like to know wha...
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Let us assume we have 2 Agents ( Agent 1 , Agent 2 ) and customers ( Customer 1, Customer 2 ).Customer 1 is fresh desk project configured email. Agent 1 send an email to Jira Project configured emai...
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I have enabled the strip quotes in Jira Service desk configuration. we usually communicate through email.. Agent 1 raised a query with project mail in To address and Agent 2 in cc. Ticket got...
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I (Agent,Admin) have forwarded email to my Service desk Support email and it created new service desk ticket. After some time I have replied all and added new email to same email thread.. Instead of...
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Hi im looking to add 'chat for jirra service desk ' app to integrate with external application so first we need to add this one in jirra service desk what are the steps we need? and i ha...
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I need to create a ticket with an attachment so that I am using a service desk API to create a ticket. I am able to add an attachment using temporary attachment API /rest/servicedeskapi/servicedesk...
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Hi, Lesotho Team have a report that they were able to run on dhis v2.25, since the move to v2.30 they cannot run it anymore. Since the update they used to run it on a irregular basis and would dema...
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Hey Guys, I'm new to Jira Service Desk. Can you assign tickets to different queues within the same project? Can you show queue 'Team A' and queue 'Team B'. I'm wantin...
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In our environment, we receive documents/attachments from our clients. Frequently we have to modify those attachments for testing and create a new one that has the users issue in an attachment ...
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We're in the process of setting up multiple Jira Service Desk projects for ourselves (IT) and several business units. I'm trying to figure out a way to present a Notice page instead of a submission ...
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Hello, In Post functions I have configuration that sends email using scriptrunner. Everything works fine, except the part where I want the email body to show some Armenian text. It becomes to ...
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Hi there! We’re using Jira Service Desk Cloud as our company’s IT Helpdesk. Our internal support team handles about 80% of our requests, while around 20% are sent to third parties that are using dif...
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The message was rejected because it is auto-reply email
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I have set up a "Service request with Approval" so that an approver can check that all information requested are provided by the customer before the request can be sent to the assignee. Currently, t...
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Dear Community, I want to assign an user from a group to an issue via post-function. In order to to do this, I wrote the following script: // Component Accessor def customFieldManager = Component...
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Hi Team, We want to know that we have our Jira service desk link which is used by our company and its global for us but the same link we have to give our...
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Does the jira service desk keep record of customer information when they send in issue the first time Does it generate tickets ID 's for issues logged can the customers monitor the issues they logg...
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Based on Issue type seleted i want to display make certain field mandatory ? how this can be achived
Based on the Issue type we are selecting i want a custom field to be mandatory and other to not to display at all ? Example, say if i have fields1 to Field 4 for Issue Type - Option 1...
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In the incident platform, customers have reported many problems when uploading documents, which is solved by refreshing the page. However, this error is very constant. Anyone know the true cause of t...
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