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Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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We fully understand that the change in Oracle JDK support structure has a significant impact on you, our customers. This has been on our radar for some time, and we've made some...
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in jira service desk we have set up the queues for each of the teams in the business but have not found a way to assign a ticket to a team instead of an individual. the process we run is an incident...
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There's a few discussions around speeding up Jira/Confluence etc server installs, so thought it would be beneficial to kick start a discussion and share some learnings, and see what others had t...
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Hi Community! I'm part of the marketing team for Jira Service Desk! We're looking for companies using Jira Service Desk for innovative use cases such as HR, Legal, Finance, Marketing, etc. ...
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In our company, we often receive requests through service desk. It's sometimes a new feature, sometimes a bug fix and sometimes it's an investigation. And there are even cases when a request is a com...
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Jira and Confluence have started to use a new mail platform to deliver outgoing email. This has been rolled out progressively to sites over the past few months, and will soon be complete. For admini...
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where and how can we get Jira REST Base URL? I am using jenkins, jira and bitbucktes in my localhost. I could not able to find out the Jira REST Base URL to update jira issue. I am tryi...
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Did you become Atlassian's Certified Professional recently? What were your expectations for the end result to be and did you achieve any of them? Did the certification enhance your...
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Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
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hi evreyone , PS : our company use jira service desk cloud . what is the solution who can make the company when it should add a lot of customers , i mean how it can add them in one time ...
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Hi, I am gathering information about how the Atlassian community share knowledge. Are you one of those great community members? What is best way of sharing knowledge? This site? blogpost? Books? F...
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We would like to be able to apply multiple workflows to a single issue type, and pick the workflow on a per form basis. This doesn't appear to be how it works as I did find this answer to the questi...
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One of the wonderful things about Atlassian products are their extensibility and flexibility. And sometimes those traits can lead to some, shall we say interesting challenges you may face o...
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I'm seeking to soon start an Atlassian User Group (AUG) and wanted to elicit some pointers from other AUG hosts and participants. Please share feedback on what works and doesn't for your groups. What...
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Hi All, so we recently started using Confluence to create our Knowledge Base space which will eventually integrate with our JIRA helpdesk. I was struggling with the layout and appearance of the space...
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Hello everyone, I have started this discussion because I opened ticket JSDCLOUD-6062. This is about adding an option to have the Time in Status automation count days as business d...
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Hi all, I would like to add a new language (Slovenian) to Jira service desk but I can't do that. Offical documentation https://translations.atlassian.com/dashboard/download?lang=sl_SI#/JIRA Se...
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Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...
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Are you offering services or projects to your clients? For example, are you an agency, a consultacy or a system integrator? And are you using Atlassian products to deliver those services or projects...
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Hi everybody. We are a digital agency. We're setting up Jira Service Desk + Jira Software (cloud). The needs are: 1. every client/customer needs a dedicated portal where put their requests; 2. we ...
1,296 views 10 0 Deleted user 02-02-2018 -
Hi, I'am in the middle of organizational changes in my company. Creating processes, changing tools etc. We have three core groups: developers (including testers and project managers), support a...
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It appears that all I can do is choose from predefined series when I add a series to create a report. Are we able to create additional series to report on? e.g. custom fields with dates I...
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Hello! I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada). I created my own environment, but I would like to...
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New to Jira and Service Desk. I've been looking for the best way to handle our setup. It's kind of been answered, but I thought I would put this in context with how we use it and see what peopl...
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4 changes to queues and issues you don’t want to miss
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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