Community resources
- Community
- Products
- Jira
- Jira Service Desk
- Discussions
Jira Service Desk
Discussions
-
in jira service desk we have set up the queues for each of the teams in the business but have not found a way to assign a ticket to a team instead of an individual. the process we run is an incident...
-
Hi Community! I'm part of the marketing team for Jira Service Desk! We're looking for companies using Jira Service Desk for innovative use cases such as HR, Legal, Finance, Marketing, etc. ...
-
Hello everyone, I have started this discussion because I opened ticket JSDCLOUD-6062. This is about adding an option to have the Time in Status automation count days as business d...
-
There's a few discussions around speeding up Jira/Confluence etc server installs, so thought it would be beneficial to kick start a discussion and share some learnings, and see what others had t...
-
where and how can we get Jira REST Base URL? I am using jenkins, jira and bitbucktes in my localhost. I could not able to find out the Jira REST Base URL to update jira issue. I am tryi...
-
Did you become Atlassian's Certified Professional recently? What were your expectations for the end result to be and did you achieve any of them? Did the certification enhance your...
-
In our company, we often receive requests through service desk. It's sometimes a new feature, sometimes a bug fix and sometimes it's an investigation. And there are even cases when a request is a com...
-
I'm seeking to soon start an Atlassian User Group (AUG) and wanted to elicit some pointers from other AUG hosts and participants. Please share feedback on what works and doesn't for your groups. What...
-
We would like to be able to apply multiple workflows to a single issue type, and pick the workflow on a per form basis. This doesn't appear to be how it works as I did find this answer to the questi...
-
Hello! I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada). I created my own environment, but I would like to...
-
Hi All, so we recently started using Confluence to create our Knowledge Base space which will eventually integrate with our JIRA helpdesk. I was struggling with the layout and appearance of the space...
-
Hello everyone, We are currently using Service Desk for bug reports and depending on the priority, we have configured SLAs: Urgent = 15 min to First Response High = 1 hour to First Response The...
-
Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...
-
Are you offering services or projects to your clients? For example, are you an agency, a consultacy or a system integrator? And are you using Atlassian products to deliver those services or projects...
-
Hi all, I would like to add a new language (Slovenian) to Jira service desk but I can't do that. Offical documentation https://translations.atlassian.com/dashboard/download?lang=sl_SI#/JIRA Se...
-
Hello, I am trying to create a metric shows the time spent on each component for a project. I am trying to use " time sheet " gadget and i am not able to see any fields other than " assignee"....
-
We have been using JSD for internal support (IT, Facilities, Staffing, Purchase Requests, etc.). We are now assessing for use as a support portal for external customers. I'm looking for input from th...
-
Hey Community. Is there anybody using JIRA Service Desk For Their Company?
-
Hello, We are moving from JIRA Software to JIRA Service Desk and we need to copy all issues within a Project from JIRA Software to Service Desk without installing any Add-on on JIRA Software. How ca...
-
Hi, I'am in the middle of organizational changes in my company. Creating processes, changing tools etc. We have three core groups: developers (including testers and project managers), support a...
-
Hello Guys. Environment: JIRA Software, JIRA Service Desk, Insight. Requirement: to provide templates for standard answers to the Service Desk Agents, in order to cut the time...
-
I am a contractor working with the USAF on a large scale project that entails building new physical environments. To facilitate scheduling, our prime contractor has suggested that that they coul...
-
Hi all, I recently got frustrated with JSDSERVER-357 and this feature request not being implemented for four year, so I've decided to hack around it. Disclaimer: this is not a gener...
-
The Jira Service Desk marketing team is looking for customers who have successfully switched from BMC's Remedy ITSM to Jira Service Desk! We’d love to hear your thoughts on the pros and cons of...
-
Hi, Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always r...
How to earn badges on the Atlassian Community
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.
Learn more
How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
- FAQ
- Community guidelines
- Privacy policy
- Terms of use
- © 2018 Atlassian