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Jira Service Desk
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Hi im looking to add 'chat for jirra service desk ' app to integrate with external application so first we need to add this one in jirra service desk what are the steps we need? and i ha...
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I need to create a ticket with an attachment so that I am using a service desk API to create a ticket. I am able to add an attachment using temporary attachment API /rest/servicedeskapi/servicedesk...
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Hi, Lesotho Team have a report that they were able to run on dhis v2.25, since the move to v2.30 they cannot run it anymore. Since the update they used to run it on a irregular basis and would dema...
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Hey Guys, I'm new to Jira Service Desk. Can you assign tickets to different queues within the same project? Can you show queue 'Team A' and queue 'Team B'. I'm wantin...
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We're in the process of setting up multiple Jira Service Desk projects for ourselves (IT) and several business units. I'm trying to figure out a way to present a Notice page instead of a submission ...
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Hello, In Post functions I have configuration that sends email using scriptrunner. Everything works fine, except the part where I want the email body to show some Armenian text. It becomes to ...
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Hi there! We’re using Jira Service Desk Cloud as our company’s IT Helpdesk. Our internal support team handles about 80% of our requests, while around 20% are sent to third parties that are using dif...
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The message was rejected because it is auto-reply email
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I have set up a "Service request with Approval" so that an approver can check that all information requested are provided by the customer before the request can be sent to the assignee. Currently, t...
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Dear Community, I want to assign an user from a group to an issue via post-function. In order to to do this, I wrote the following script: // Component Accessor def customFieldManager = Component...
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Hi Team, We want to know that we have our Jira service desk link which is used by our company and its global for us but the same link we have to give our...
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Does the jira service desk keep record of customer information when they send in issue the first time Does it generate tickets ID 's for issues logged can the customers monitor the issues they logg...
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Based on Issue type seleted i want to display make certain field mandatory ? how this can be achived
Based on the Issue type we are selecting i want a custom field to be mandatory and other to not to display at all ? Example, say if i have fields1 to Field 4 for Issue Type - Option 1...
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In the incident platform, customers have reported many problems when uploading documents, which is solved by refreshing the page. However, this error is very constant. Anyone know the true cause of t...
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Hi Team, We have added the JIRA service desk with 3 agents free plan but once activated the Service desk by default more users are adding in to agent list so we are getting user limit exceed...
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Im looking for a way to filter/ link issues in different projects based on their labels. for example. If i labeled a issue in project "A" with "development", can I make an automation ...
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Hi, I have a problem with downloading the log work. Are here any ways to do it, I need this urgently
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What configuration should I do to receive an email every time my client writes a comment on a ticket
What configuration should I do to receive an email every time my client writes a comment on a ticket?
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Hi all, we are running Magento 2 on an AWS Infrastructure (Single EC2 instance, Elastic Search Serves, DB Service). We have a Prod and a seperate Stage environment up and running. Right now our de...
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Has anyone migrated from Zendesk to JIRA and have major issues?
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Hi there, has anybody experience in integration Jira Service Desk with an phone system? My vision is that a ticket is automatically created, when a user calls the help desk, including the contact d...
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Hi there Jira Service Desk community, We’re gearing up for Atlassian Summit 2020, our annual conference for people to come together and talk about all things teamwork, collaboration, and innovation...
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Hi to All, I am new to Jira and am working to stand up Jira Service Desk for my Org. I have a question regarding the Product categorization and the Organizational categorization, specifically, ...
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Has anyone migrated from Zendesk to JIRA Service Desk? 1. Are there issues with field names? 2. Is Zendesk helpful with the migration? 3. Were there issues with/during the migration? Jenni
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Hi everybody. I have a feature request with Jira about the problem to navigate lists and queues in Jira Servicedesk. It would be much improved by a "Last" button so you won't have to click the ne...
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