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Jira Service Desk
Discussions
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Hello, Is it possible to limit users to connect to JIRA from only one IP address per user ? Associate a user & an IP adress. If the user is connecting from another IP address he will be...
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Please contribute your expertise and recommendations to secure Human Resources Jira Service Desk project. So highly confidential issues such as compensation, dispute, etc are securely limited t...
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How to find the list of all the issues/Jira Tickets created without using the Issue ID. Need this to configure with support whatsApp BOT.
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How do we achieve this scenario in JSD (Jira Service Desk)? Company X has three customers A, B and C. When end users of these three customers raise support emails, they should get logged in JSD but e...
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We have add a 2nd read only helpdesk project. I have been moving issues to that project but have not found one great solution. Automation for jira is amazing because you can schedule it but th...
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Hi HR team, kind send my payslip to help me see my deduction to solar Rays Sacco, nssf and health insurance and to help facilitate my financial activities. My email is kvnotieno@gmail.com Thanks
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Hi, I'm hoping to get some feedback from the community on how to handle service requests that are actually projects. For example, we received a request to change the name of a hospital.&...
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At my company, we do not have a separate support team and instead the development teams have a rotating role each sprint to handle any support requests we receive. They are currently using Jira Softw...
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Hi everyone, I 'm Jason, one of the Product Managers on Jira Service Desk. I'd love to get on a 30 - 45 min call with you and talk about how your organization uses approvals in Jira Se...
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I am trying to use JIRA service desk as CMDB for AWS resources. I guess AWS Service Management Connector for Jira Service Desk is the correct option (correct me if I wrong), but its unava...
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I want to upgrade my JSD from 4.5.1 to the latest version. I want to understand what were the bugs which were fixed from 4.5.1 to 4.10.0 (latest). I found an article which talks about the bugs ...
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Why I can do any work batterly..
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service accounts, local or domain, to not be shown in forms, pick lists, sharing or other, by agents
I want any account to not be shown in forms, pick lists, sharing or other, by agents or consumers. Can anyone please guide me on this?
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What are the minor bugs fixed between Jira Service Desk version 4.5.1 and 4.10.0? Will there be any impact on my applications or plugins if I upgrade from 4.5.1 to 4.10.0?
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How I can notify "ping" or make watchers persons from customer organizations, who are customers but didn't issue the specific ticket in concern?
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Hi all, I would like to start a discussion regarding the possibility of using 2 notification schemes for the same Jira Service desk project. Our goal is to have one notification scheme for the email...
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Dear all, I would like to export values of Time to First Response and Time to Resolution as numbers from the Jira Service Desk Cloud Platform. I've already added the colums in the filtering...
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I am tired of investigating why i can't add attachment while responding to Customer on Service Desk. I have attachment field on my screen when adding attachment no option to share with custo...
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Dear all, I have a question regarding filtering section. My superior wants to read all the comments added in Time Tracking (apart from the values given to Original Estimate and Time Spent). Is it ...
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As per the CSAT section, I can see only one question-- "How was our service for your request?" Can I actually show 2 questions to my customer-- One on the product quality and other on customer servi...
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We are new to Jira Service Desk and we need to configure Jira Service Desk to automatically generate service desk ticket from email received from a specific customer and the email will have informati...
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Dear all, I have a question regarding the invitation of new customers in a project in Jira Service Desk. I realise I can do it in two different ways: a. By adding his/her email in Customers secti...
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Hi, I noticed that my support requests reopened do not clear the resolution field. So my customers are not able to filter for it in open cards. I do have a "Clear resolution" setting ...
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Hi all, Scope: (Jira Cloud) Service Desk projects how do you deal with organising your screens for multiple request types at best ? In general there are at least 2 options: cr...
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Hello, How can I use the service Desk ? How can my customers create an incident via Webinterface?
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| Subject | Author | Posted |
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| 07-09-2020 10:01 AM | ||
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| 06-30-2020 03:48 PM | ||
| 06-22-2020 05:27 AM | ||
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