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Jira Service Desk
Discussions
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I Love It
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Hi Support, on my project in Servicedesk I need to hide some articles From customer portal. How to implement this?
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Hello gentlemen, In our company, we would like to set up new Jira Service Desk for our 2lvl product support. Our common workflow its that someone reports a request and our operators are responding a...
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Dear all, I have a question regarding the creation of monitoring type in Jira Service Desk. My company is asking whether Jira Service Desk can automatically create a monthly Monitoring type issue ...
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Howdy, Has anyone been through the exercise of separating Jira Service Desk from a server instance to become a stand-alone JSD server instance? We hit a technical challenge migrating projects from t...
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In my Service Desk project, https://copiloto.atlassian.net/ when I receive an email, it is displayed in plain text and not HTML as the original email. Example: (Original Outlook Mail) (...
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Hello, We need some clarification on workflow automations in Jira Service desk, we saw the examples but it still wasn't clear on how to do certain scenarios. I will layout the scenarios we need to ...
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I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email.
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We have a workflow in Service Desk, where the ticket goes from: Open Waiting For Support Waiting For Customer Resolved (when we close the ticket) Customer Reopened (if we get a customer comment ...
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Hi, I would like to know if the knowledge base in the service desk can function as user manual for end-clients? Or it's more suitable for sporadic articles?
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Good day I very new to this and I would like to use the service desk. how do I go about it from the beginning? Regards Masimba
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Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
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How do I send an email to or forward an email to a specific JIRA? I tried setting up POP/IMAP and mail handlers, but my knowledge on how to configure these things is very limited and I had a ha...
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After CSV export the field reporter for some users not all of them is code: ef0b01ea-6e64-4aa0-abbb-0608dcd10717. Why for some of the user the name is show and for some of them just code.
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By default when setting up a JSD project several issue types are added. 2 of them are Service Request Service Request with Approval both workflows are very similar but with an added appro...
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Time tracking does not work properly in Opera browser (last ver.). When trying to log hours in 'Time spent' input the browser is just freezing! I use a paid subscription, so I wanna to...
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As a company that wants to use Jira Service Desk as a vital part of our customer journey, when customers are in need of support, we find it very odd that there are vital elements of the knowledge bas...
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Hi. I am creating this ticket on behalf of the company, which has a Jira service desk standard (Cloud) license. We have been experiencing problems to attach files to tickets and so are some o...
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how can i set up an email service
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I am using both Jira Software and Jira Service Desk with same URL. I want to show some JIRA Software issues to the customers.. Is it possible in Jira.. Even a plugin supports this feature also help...
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Hi, We are using Backbone issue sync and its setup between project A in JSD and project B in Jira. When a developer picks the ticket created by JSD backbone sync he doesn't have an option to add '...
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Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...
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I am having trouble with the work flow transition. When I close an issue and select a resolution, it defaults my resolution to "Done" instead of what I am selecting. When I go to resolutions and try ...
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Email notifications are off until 21/Apr/20 You've sent the maximum number of notifications in 1 day for your plan. Upgrade to keep collaborating with your team.
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Hi everyone! My team of ~50 have been users of Jira for a solid 2 years now, and I can't help but feel we are striking some out of tune chords with data. One question I had was how are other team...
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How has Jira Service Desk increased productivity in your org?
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
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