Where to find good guide on how to configure Jira Service Desk without any add-ons or scripting?

I am new to Jira Service Desk and would like to configure it to support ITIL change management. I am finding that many things I would expect to come "out of the box" and easily configurable by an admin are elusive at best. And when I search the web or watch online videos everyone talks about add-ons or scripting/code changes. This should not be required for the majority of what I want to do but it seems maybe that is the reality of it. Please someone help me find info on configuring this thing easily and without buying extras that shouldn't be extras. Thanks!


Log in or Join to comment
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

744 views 0 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot