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Unable to reset my password

aakash kumar Jun 09, 2017

A request has been received to reset your password. --------------------------------------------------------------------- This user account is managed in an external User Directory and JIRA is not able to update your password. Please contact your System Administrator if you have any further queries. Here are the details of your account: --------------------------------------------------------------------- Username: My id Email: aakash.kumar@xxxxxxxx.com Full Name: Kumar, Aakash -- This message was sent by Atlassian JIRA (v7.2.9#72011)

2 comments

Jeremy Mooiman Community Leader Jun 09, 2017

Dear Akash,

It seems your user is stored in an LDAP? Is that correct? Or is the user a non-LDAP? If it is a non-LDAP user;

https://community.atlassian.com/t5/Questions/Restting-user-s-password/qaq-p/143821

Friendly Regards,

Jeremy

aakash kumar Jun 09, 2017

hi Jeremy,

yes my user is stored in LDAP. how i can resolve this issue?

Thanks,

Aakash

Jeremy Mooiman Community Leader Jun 09, 2017

Dear Aakash Kumar,

If you are retrieving all of your users from an LDAP directory, and the LDAP directory is on ''Read Only'' you will not be able to change the password of that user from within JIRA. You will have to contact your LDAP adminsitrators to change the password for you, if you do not have acces to that.

 

aakash kumar Jun 09, 2017

Hi Jeremy,

yes, my id is in LDAP. how i can resolve this issue?

 

Thanks,

Aakash

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