A a service desk agent, whenever I raise a ticket on behalf of my customer, I expected it to appear under new report created "Agent on behalf of customer".
But this is not so as it reports it under Portal.
Kindly investigate as the channel of incident logging is very vital to us.
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Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...
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