A a service desk agent, whenever I raise a ticket on behalf of my customer, I expected it to appear under new report created "Agent on behalf of customer".
But this is not so as it reports it under Portal.
Kindly investigate as the channel of incident logging is very vital to us.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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