It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Ticket Delete & Project KEY change

All.

 

I need a help on 2 issues/tasks that needs to be performed in JIRA Service Desk

1. Delete the Junk Tickets without affecting configuration,Workflow,Users Details etc,

2. Change Project Key to diferent Name.

 

Please advice.

2 comments

Jack Community Leader Aug 17, 2017

@sandeep kute,

  • not sure I know how you define JUNK and why you need to delete but that aside - simply create a JQL filter that 'defines' the junk issues and delete them using this filtered list. If the JUNK is something that can/will continue to occur then save the filter so you can use going forward.
  • Simply go to Project>Project settings>Details and edit the key. Re indexing will be required.

Thanks Jack. 

1. Junk means the tickets that i have created for testng workflow which we need to clean up so that Tool can be used for Live Tickets.

 

2. Does changing Project key will affect any other settings of the projects. I dont want any impact to workflow,Automation setup,User Mangment etc.

Comment

Log in or Sign up to comment
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

139 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you