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Tell us how you've implemented Change Management Edited

amaresh Atlassian Team Sep 08, 2019

Hello Community 👋,

I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & IT/Ops teams. 

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I miss a lot of features from another tool, in some steps of "classic" change management. 

- collect tech impact, create tasks for teams, organize a cab meeting.... 

- a way of have the calendar to plan the changes (without apps of course). 

- worflow automation to enable triggering other processes, and so on. 

from my point of view, the change requests issue type is the less effective in the ITSM default flows in JSD. 

Integration with tools that perform deploy 

I.e why not integrate bitbucket to this process? or with jira service desk as a whole?

i would like to contribute with you in this.

Like # people like this

I second this observation for all the reasons sited. I gather that this is where Jira Software and Jira Service Desk integration may assist. 

However what we have found in our 2 years of using JSD alongside UM e.g. Skype for Business that our user prefer to request changes via chat/Screenshare and report incidents via email (change management to convert to portal only is on the way). 

In our specific use case it would be great to get integration between  Jira Service Desk and Microsoft Teams.  

Like Deepanshu Natani likes this
amaresh Atlassian Team Nov 24, 2019

@Patricia Francezi and @Dwayne Pierre thank you for your feedback. I would love to chat you further to learn more about your use cases -- please send me an email at amaresh.ray [at] and we can arrange a time to chat!

Like Deepanshu Natani likes this

I agree with Patricia.


We need tasks that can be issued to different departments. After task 1 is done, task 2 is sent to the next department e.t.c. After all the tasks have been marked done, the Change has been implemented and can be reviewed.


Also, the Change calendar should be a free widget inside Jira, both inside the project and for a dashboard.


When you are working on a Change request, it would be great to be able to see some portion of that calendar also, on the same page and in real time.

Like Dwayne Pierre likes this

Second this observation. 


@Viktorhave tried to accomplish this via workflows? 

IT wise, created a massive workflow w/ associated fields that went through an Engineering Review Board, and Configuration Control Board. All steps were of course developed in house per requirements. 

Had multiple levels of approval for each step, especially with IA , Team Leads, and Management since we deal with IT systems. It was pretty vast and got great feedback from division management. 


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