we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality.
Ocasionally we want to send email and put our servicedesk email address in the 'CC' field in order to leave a comment in the ticket.
Now that part working fine, however Jira will forward that comment to the 'Reporter' to which we don't want.
We will write a comment from within the ticket and hit the 'share with customer' if there is a note for the 'Reporter' as well that can be seen.
We have tried to configure the project on several different ways but this still keep happening.
Is there a way to set it up according to our wish? If so how?
Thank you very much!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs