Our agents log a lot of routine issues such as password and profile resets, file recovery etc.
Ideally, in a perfect world, we would click a button, all required fields would be pre-populated (summary, request type / customer type and some custom fields) - all we would have to do is update the reporter and click create.
This would then create an issue at the resolved/done status.
Has anyone come across an add-on or solution to do a similar thing?
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot