We have a group that is needing to automatically set assignees based on the statuses of one shared workflow. The assignees differ per customer request type. The current automation rules are configured per customer request type, but it doesn't always work correctly. In some cases, Jira will use the wrong automation rule to set the assignee, then correct itself. But the incorrect assignee still gets an email notification, of course. We have tried altering the JQL, but no luck.
I am thinking about changing the automation rules to be configured per status, and not request type. This way, Jira only has the read the automation rule per status and not have to check all the individual ones per request type.
Anyone have any experience on this, or tips on best practices with automation rules in service desk?
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event