Servce Desk Reports - Series Creation

It appears that all I can do is choose from predefined series when I add a series to create a report.  Are we able to create additional series to report on?  e.g. custom fields with dates I have added in order to do an aging?  And how can I make the reports visible to the customer portal?

1 comment

Susan Ostreicher Community Champion Nov 20, 2017

Hi John, 

As far as I'm aware, this is not possible in Reports, and reports are only visible to JIRA Service Desk agents.

Dashboards have more flexibility, so you might find that a dashboard meets your need. But unfortunately it's not possible to share dashboards with customers, unless they have either a JIRA license or a Confluence license.  Here's a related discussion that might help: 

https://community.atlassian.com/t5/Jira-questions/Expose-a-customer-dashboard-on-the-customer-portal/qaq-p/183904

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