We are trying implement the Jira Service Desk for our customer support.
In fact, we already cuystomized show Priorities for request on customer page (Requests) by this plugin Ultimate Theming for Jira Service Desk
But so intereresting why it was not implemented by design in Jira ? May be I am doing something wrong?
For example, if I am customer, I want to see in my queue priorities issues where I am participant, requester, etc..
Because if support ask me - "which one so urgent from your issue list", so I would not answer. Somy thread is
As I understand Atlassian can help to understand why Priority will not implemented into Requests page.
Thank for your answer.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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