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Priority field in Jira Service Desk Edited

Hi everyone! 

 

We are trying implement the Jira Service Desk for our customer support. 

In fact, we already cuystomized show Priorities for request on customer page (Requests) by  this plugin Ultimate Theming for Jira Service Desk

 

But so intereresting why it was not implemented by design in Jira ? May be I am doing something wrong? 

For example, if I am customer, I want to see in my queue priorities issues where I am participant, requester, etc.. 

Because if support ask me - "which one so urgent from your issue list", so I would not answer. Somy thread is image.png

As I understand Atlassian can help to understand why Priority will not implemented into Requests page. 

 

Thank for your answer.

 

Cheers,

Gonchik Tsymzhitov

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