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Phone system integration

Hi there,

has anybody experience in integration Jira Service Desk with an phone system?

My vision is that a ticket is automatically created, when a user calls the help desk, including the contact details.

Within the marketplace, there is also an app called Callcenter for Jira Service Desk:
https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk
Does anyone have experience with this app? Would this fit my vision?

Thank you all in advance for any feedback :)

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