It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not all sent emails synced to JIRA Service Desk Inbox

I am connecting my Jira Service Desk to an Outlook inbox, which is showing no issues with the connection based on the Jira email testing tool. However, some emails are skipped and not sent from the inbox to the Jira Service Desk tickets queue. The issue happens occasionally, and even if the same sender sends follow-up replies to the same email, JIRA Service Desk don't sync it. Any body experienced the same?

 

Thanks!

0 comments

Comment

Log in or Sign up to comment
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,077 views 3 13
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you