Hi we are trying to figure out if it is possible to include multiple SLA's within a workflow.
In a nutshell our support ticket will be passed to 3 to 4 multiple departments internally and each department will specify their own SLA i.e. Time to resolution will be set to 1 hour for Product team, Repairs team and 4 hours for Support team. Please note that the entire time start to finish the ticket remains within the same project and is simply being transitioned to multiple departments.
Thanks in advance.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event