Misbehaviour:Jira Service Desk adds existing attachments with same name,causing confussion to agents

When an image/attachments with the same file name is being attached to a comment, the previous comment with inline image/attachments will be pointed to the latest updated image so what sees the agent is not what sent the customer.

This is a BUG for the product, there is an open issue to fix it (JRACLOUD-2169, created in 2003!), it has a lot of votes, but yet, priority is low and there are no signs to get it fixed.

My question is... Are you suffering this problem? How do you get around? I'm afraid that current Agents get Customers to bypass the mail integration and asks customers to send the issue with screenshots to their private mail...

I encourage you to go vote for the issue if you are affected by this.

BTW, there is a specific issue for the server edition, which also has the same problem: JRASERVER-2169. Vote for whichever you are affected, or for both! :)




Log in or Join to comment
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

417 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot