I'm creating the metrics for a Service Desk, and I was wondering if someone was able to track the: 1 Touch Tickets, I mean to identify all the tickets closed with only one interaction.
Thanks for your ideas.
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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