Manual order queue

John Espinoza January 23, 2019

Hi,
It is possible to do a manual sort of a queue list?

2 comments

Kian Stack Mumo Systems
Community Leader
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January 23, 2019

John, 

I'm assuming that you mean an agent could dynamically reorder a queue for themselves without impacting the rest of the users? 

If that is what you mean, than no, that is not possible. 

Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 23, 2019

What you could do is to create a Kanban board using the same jql defining the queue and sort that which is basically using the ranking function. Might be useful solution.

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