It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira as a global ticketing tool for a global company

Hello,

We are vetting different Service Desk options for our company with businesses in 18 countries. I'm biased to Jira but I want to understand if and how it would be set up so that all BUs (Business Units) would work in the tool and if or how aggregate ticketing data would be rolled up to one global view?

Has anyone seen a setup like this? How has it worked? What are the pros and cons?

Is there another tool that you have seen that has met this need? We want to avoid having multiple tools for a service desk and one like one system to rule them all.

Thanks in advance!

Jed

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

171 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you