It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk custom portal with a hybrid install.

I have to guess I am not the only person who is struggling with the limited options on the Cloud version of the Service Desk customer portal. I would much prefer to use the Cloud version of Service Desk as we are already on Cloud Jira and Confluece, but that portal is not very good. Has anyone tried, or had any success in running the portal as a locally installed server piece, and all the rest in the Cloud? Or so you have to fully run Service Desk locally in order for it to work properly, and then just use the integrations to Jira and Confluence?

Any feedback on throughts and experiences are greatly appreciated as we are trying to come up with a good solution.

I wil also be able to provide my experiences soon, as I am installing locally, and seeing what I am able to get running in the next few days.

Thanks,

Randy

1 comment

Hi Randy,

 

It's possible to link server apps from Cloud as described here:

https://confluence.atlassian.com/cloud/link-to-server-apps-from-cloud-744721656.html

 

JSD and JIRA Software have to be both Cloud or Server

Comment

Log in or Sign up to comment
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

106 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you