It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk - cannot access to Queues of issues

Hi,

Anyone can share the solution for this issue. It shows the code on UI and I cannot access to Queues of Jira Service Desk, it keeps loading and loading.

Screen Shot 2018-10-17 at 2.19.13 PM.png

1 comment

Syauqi Atlassian Team Oct 22, 2018

Hi Hoa, 

I does seems like something is blocking the site completely load. Could you have a try at the following to isolate the issue? 

  1. Clear browser cache so old information is cleared.
  2. Run in incognito mode to see if this affected by the browser's extension.
  3. Are other machines affected?
  4. Check your browser console to see if any errors are being logged, chrome documentation for reference.

Hope to hear from you soon.

Cheers, Syauqi

@Syauqi support team fixed this issue. Thanks so much!

Syauqi Atlassian Team Oct 22, 2018

Thanks for the update Hoa,

To recap just incase someone else had the similar issue, a support ticket was required and fixed internally.

Cheers, Syauqi

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

188 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you