Hi to All, I am new to Jira and am working to stand up Jira Service Desk for my Org. I have a question regarding the Product categorization and the Organizational categorization, specifically, how can I edit the predefined lists that came with my project template? And, can I create routing rules based on the categories and sub-categories that are selected from the drop down. I'd like to use one template for multiple departmental requests including requests that go to IT, Auditing, and Accounting, and I'd like the routing rules to be a function of the categories that are selected. Any help would be appreciated.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
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