Can we restrict agents to particular Queues ? My portal has Database,network and LDAP request types. I want to restrict agents to any one REQUEST TYPE like network/database/LDAP. For example if a agent logs in , and if he is assigned any issue he can see that particluar issue else he should see nothing. Idea is by default the agents should not see all the issues. They should see only issues assigned to them.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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