I am working in support and we are considering changing our Helpdesk platform. I did a research about JIRA Service desk product and have few questions:
1) Is it possible to integrate JIRA Service desk with other helpdesk platforms (i.e., using API method)?
2) If we decide to change to JIRA Service desk, is it easy to migrate our current data?
3) Is there a possibility to escalate issues? We are three levels of support (level1 escalates for level2, level2 for level3)
4) If there is a possibility to cuztomize info about customers? We are gathering much more info about our customers, so name, portal and email are not enough.
My name is Agne, my email email@example.com. Thanks for your time, I will be waiting for response.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events