JIRA don't send curtomer notification. Edited

After update to 3.9.0 Jira stopped sending some notifications to reporters.
For example don't send notification after issue resolved. Only thing i found in logs is this:

2017-11-29 14:04:50,775 http-nio-8080-exec-7 INFO kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.j.p.h.s.task.impl.SendNotificationTask] Found 1 messages to send to HipChat

2017-11-29 14:04:50,791 http-nio-8080-exec-7 WARN kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.s.p.b.internal.events.ServiceDeskOnCompletionExpectationManagerImpl] Inconsistent Cache state, as object returned event 'com.atlassian.jira.event.issue.IssueEvent@6588c7f5[issue=CS-2473,comment=<null>,worklog=<null>,changelog=[GenericEntity:ChangeGroup][id,40529][issue,22001][author,admin][created,2017-11-29 14:04:50.746],eventTypeId=13,sendMail=true,params={eventsource=workflow, baseurl=https://jira.local},subtasksUpdated=false]' but expecting 'IssueChangedEventImpl{changeItems=[com.atlassian.jira.issue.history.ChangeItemBean@178b7ad6[fieldType=jira,field=status,from=5,fromString=Resolved,to=10300,toString=Waiting for support,created=2017-11-29 14:04:50.746], com.atlassian.jira.issue.history.ChangeItemBean@40189122[fieldType=jira,field=resolution,from=1,fromString=Fixed,to=<null>,toString=<null>,created=2017-11-29 14:04:50.746]], author=Optional[kamil(admin)], comment=Optional.empty, issue=CS-2473, eventTime=Wed Nov 29 14:04:50 UTC 2017, sendMail=true}'

2017-11-29 14:04:50,813 http-nio-8080-exec-7 WARN kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.s.p.b.internal.events.ServiceDeskOnCompletionExpectationManagerImpl] Inconsistent Cache state, as object returned event 'com.atlassian.jira.event.issue.IssueEvent@6588c7f5[issue=CS-2473,comment=<null>,worklog=<null>,changelog=[GenericEntity:ChangeGroup][id,40529][issue,22001][author,admin][created,2017-11-29 14:04:50.746],eventTypeId=13,sendMail=true,params={eventsource=workflow, baseurl=https://jira.local},subtasksUpdated=false]' but expecting 'IssueChangedEventImpl{changeItems=[com.atlassian.jira.issue.history.ChangeItemBean@410d5ee3[fieldType=jira,field=status,from=5,fromString=Resolved,to=10300,toString=Waiting for support,created=2017-11-29 14:04:50.746], com.atlassian.jira.issue.history.ChangeItemBean@5fc94596[fieldType=jira,field=resolution,from=1,fromString=Fixed,to=<null>,toString=<null>,created=2017-11-29 14:04:50.746]], author=Optional[kamil(admin)], comment=Optional.empty, issue=CS-2473, eventTime=Wed Nov 29 14:04:50 UTC 2017, sendMail=true}'

2017-11-29 14:04:50,835 http-nio-8080-exec-7 WARN kamil 844x3664x1 vvojge 172.20.7.1,127.0.0.1 /secure/CommentAssignIssue.jspa [c.a.s.p.b.internal.events.ServiceDeskOnCompletionExpectationManagerImpl] Inconsistent Cache state, as object returned event 'com.atlassian.jira.event.issue.IssueEvent@6588c7f5[issue=CS-2473,comment=<null>,worklog=<null>,changelog=[GenericEntity:ChangeGroup][id,40529][issue,22001][author,admin][created,2017-11-29 14:04:50.746],eventTypeId=13,sendMail=true,params={eventsource=workflow, baseurl=https://jira.local},subtasksUpdated=false]' but expecting 'IssueChangedEventImpl{changeItems=[com.atlassian.jira.issue.history.ChangeItemBean@5fb0f249[fieldType=jira,field=status,from=5,fromString=Resolved,to=10300,toString=Waiting for support,created=2017-11-29 14:04:50.746], com.atlassian.jira.issue.history.ChangeItemBean@b546bad[fieldType=jira,field=resolution,from=1,fromString=Fixed,to=<null>,toString=<null>,created=2017-11-29 14:04:50.746]], author=Optional[kamil(admin)], comment=Optional.empty, issue=CS-2473, eventTime=Wed Nov 29 14:04:50 UTC 2017, sendMail=true}'

But i don't know what to do ...

1 comment

I discovered the same problems in our company...

@Nicat NagiyevThis was a known bug in that version.  More details on this can be found in https://jira.atlassian.com/browse/JSDSERVER-5535

I would recommend upgrading Service Desk to 3.9.2 in order to fix this.

Comment

Log in or Sign up to comment
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

1,212 views 10 13
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you