We are in the process of re-rolling out our Service Desk Portal. The objective is to make service desk request types more robust. We are hoping to do the following:
I am interested in learning how others have rolled out the JIRA Service Desk portal in a large organization that has over twenty internal service desks. What are some of the best practices you put in place to ensure standard naming conventions for request types and request type descriptions to improve search?
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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