I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk?
I know that Wittified offers a call plugin, but my company is considering slightly more robust Telephony options. Any pitfalls with the real-time nature of creating and assigning phone call tickets?
We're considering the user of Service Desk as a case and contact management platform for our customer support team (~100 agents supporting voice calls, email, and chat)
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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