Integrating Jira Service Desk and 3rd party VoIP platforms

I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk?

I know that Wittified offers a call plugin, but my company is considering slightly more robust Telephony options. Any pitfalls with the real-time nature of creating and assigning phone call tickets?

We're considering the user of Service Desk as a case and contact management platform for our customer support team (~100 agents supporting voice calls, email, and chat)

0 comments

Comment

Log in or Sign up to comment
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

442 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you