I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk?
I know that Wittified offers a call plugin, but my company is considering slightly more robust Telephony options. Any pitfalls with the real-time nature of creating and assigning phone call tickets?
We're considering the user of Service Desk as a case and contact management platform for our customer support team (~100 agents supporting voice calls, email, and chat)
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot