Being that I got some good information from my last post (thank you) I wanted to ask one more thing. I am ITIL based and have been tasked with stream lining and finding efficiencies to our system. Below is a list of the options that we give the customers who are entering a ticket in to the system. Instead of changing the options (since other projects use these) I was hoping there was a way to classify the ticket once it came in? So for password reset (and all of the other options except the last one) would be a service request, The last option would be an incident. How can I classify these so I can pull a report on how many Incidents vs service request we had?
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events