It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to calculate number of updated ticket per agent?

I am looking for a way to calculate how many tickets our agent users are updating on daily basis/per agent? "Updating" can anything from adding a comment or updating one or multiple ticket fields.

Any suggestions or plugin which I could take a look to complete something like this?

Basically we should be able to have some kind of report which shows how many tickets our agents have been updating each day.

1 comment

Hi,

You can construct a JQL query for this purpose and include all the clauses that you need.
Now for some functions you would be able to find them in default JIRA and for others you would have to use plugins. 

For e.g. You could use the following JQL, which would return all the issues for a user, which have been either commented on, logged work on them, or their status has been changed. 
The query restricts to include issues for just 1 day (as you wanted daily basis) but you can change that to whatever timeframe you want it for. 

(worklogAuthor = user and worklogDate > startOfDay(-1)) 
OR (status changed by user AND status changed AFTER startOfDay(-1))
OR (issueFunction in commented('After -1d by user'))

(replace the user with actual username)

The last clause of issuFunction in commented is coming from ScriptRunner plugin. 

Comment

Log in or Sign up to comment
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,061 views 3 13
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you