How to calculate number of updated ticket per agent?

I am looking for a way to calculate how many tickets our agent users are updating on daily basis/per agent? "Updating" can anything from adding a comment or updating one or multiple ticket fields.

Any suggestions or plugin which I could take a look to complete something like this?

Basically we should be able to have some kind of report which shows how many tickets our agents have been updating each day.

1 comment

Tayyab Bashir Community Champion Oct 28, 2017


You can construct a JQL query for this purpose and include all the clauses that you need.
Now for some functions you would be able to find them in default JIRA and for others you would have to use plugins. 

For e.g. You could use the following JQL, which would return all the issues for a user, which have been either commented on, logged work on them, or their status has been changed. 
The query restricts to include issues for just 1 day (as you wanted daily basis) but you can change that to whatever timeframe you want it for. 

(worklogAuthor = user and worklogDate > startOfDay(-1)) 
OR (status changed by user AND status changed AFTER startOfDay(-1))
OR (issueFunction in commented('After -1d by user'))

(replace the user with actual username)

The last clause of issuFunction in commented is coming from ScriptRunner plugin. 


Log in or Join to comment
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

414 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot