It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I get request participant on the form a customer fills in on Jira service desk,

How do I get request participant on the form a customer fills in on Jira service desk,

It is not in the list of fields that can be added and I cannot work out how to configure it to be.

 

We need people who raise issues on service desk to request their managers be added to the ticket at the time of creation.

 

Any idea?

2 comments

Thanks, but the issue I am trying to fix is to be able to request participants on the form as an issue is created.  We know we can add them later but thats not how we want to work it.

Thanks for the help though.

Baldasso Atlassian Team Jun 27, 2018

Hi Laura,

It is not currently possible to add Request Participant during Issue Creation from the customer portal. There is a feature request open here, JSDCLOUD-1511.

Though it's not possible, JIRA Service Desk customer can still add Request Participant once the issue is created. To do that, user just need to create the request, click on Share then type the desired email address of the user that he wants to share the request.

Perhaps you might give a look on Organizations, because then the Managers can get access to the tickets without the user needing to type each email address manually.

 

-Rodrigo.

Comment

Log in or Sign up to comment
Community showcase
Published in Jira Service Desk

[ Survey ] What does the future of ITSM look like? Take our survey today!

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

222 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you