Fill out forms in Service desk portal

Hi everyone.
My company supports small businesses with their IT environments. Right now we offer support through phone and email, we have not used the portal feature yet for various reasons.
Today when someone orders a email account for a new employee they fill out a Word template that I've made and send it to us via email, this is not very professional but it works.

I want to give managers access to the portal so they can fill out the form there instead. I am just wondering how to practically configure this form in Jira. Some examples of fields we would need to fill out is:
Name, location, phone number, Distribution lists, Role, start date, Office365 license, access to network shares.
It would be nice if these fields were fillable and all ended up in the description of an issue instead of a bunch of custom fields. Is it possible to somehow link several fields to the description?
How would you go about to solve this problem?

3 comments

I would train people to understand that separate distinct dedicated fields are better than embedding specific data in a block of text.  They are far easier to search through, easier to control, and quicker to enter than an essay.

"Location" for example - in a block of text, you let them make spelling mistakes and invent locations that are not valid, and your search is useless because of it.  You can't usefully ask "show me people in location X".

Susan Hauth Community Champion Jan 22, 2018

Hi Simon,

If you are on Server this is a really good plugin that presents forms:

Proforma

Susan

Hi all

There is also a Cloud version too of ProForma if you need.  

Kate

Comment

Log in or Sign up to comment
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,106 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you