My company supports small businesses with their IT environments. Right now we offer support through phone and email, we have not used the portal feature yet for various reasons.
Today when someone orders a email account for a new employee they fill out a Word template that I've made and send it to us via email, this is not very professional but it works.
I want to give managers access to the portal so they can fill out the form there instead. I am just wondering how to practically configure this form in Jira. Some examples of fields we would need to fill out is:
Name, location, phone number, Distribution lists, Role, start date, Office365 license, access to network shares.
It would be nice if these fields were fillable and all ended up in the description of an issue instead of a bunch of custom fields. Is it possible to somehow link several fields to the description?
How would you go about to solve this problem?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs