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Enable customer to view all issues

Dear JIRA users

One of my customer aims to view all issues created internally by my own team. Does someone know how to set-up this functionality in JIRA SERVICE DESK ?




As the customer doesn't have licence, you can share those issues with the customer and he can see all the issues that are shared with him.

Like chethan_gr likes this

Hello Chethan,

you mean “ you can” or “ you cannot”?

Like chethan_gr likes this
Jack Community Leader Aug 26, 2019

If the customer wants to see all issues then you can add them as a Request Participant for all issues associated with their organization. You can do this using Automation. You might also research how Organizations work in JSD depending on your requirements and situation. They will be able to see these issues via the Portal.

I tried many times without success....can we have a phone call? 


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