It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Customer & comments

Looking for some ideas here - I'm trying to have the body of the comments sent to a customer once the issue's resolution status changes to 'Done', {{comment.body}} cannot be inserted into the customer notifications so there goes my easy way. Any ideas?

Thanks!

-Kevin

1 comment

Hi Kevin, 

I'm not sure if there's a way to do this with built-in functionality, but you can definitely do it with the Automation for Jira plugin. 

If your customers are logged in, maybe another option would be to simply add a note to the "Request resolved" notification, letting them know they can click on "View request" to see the full list of comments?  

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,101 views 7 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you