When a user calls our help desk, we require our agents to fill out a ticket detailing the call. Usually, the user's issue is resolved on the call. Is it possible to create an issue in Service Desk that is already resolved? Currently our agents are creating a ticket and then resolving it which is an additional step for them.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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