When a user calls our help desk, we require our agents to fill out a ticket detailing the call. Usually, the user's issue is resolved on the call. Is it possible to create an issue in Service Desk that is already resolved? Currently our agents are creating a ticket and then resolving it which is an additional step for them.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between DevOps and...
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