When a user calls our help desk, we require our agents to fill out a ticket detailing the call. Usually, the user's issue is resolved on the call. Is it possible to create an issue in Service Desk that is already resolved? Currently our agents are creating a ticket and then resolving it which is an additional step for them.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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