Hi - To ensure our end users submit tickets correctly & with sufficient information we would like to present them with an article no matter what the subject detail is. This way, if they choose to ignore but if we know its presented to every user then we can challenge them as to what their thought process was and potentially improve the content.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
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