Having upgraded to Jira Service Desk v7.4.1 from a version in the v6.4 range, the software fails to come up with the following message:
2017-07-30 23:05:14,492 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Your current JIRA Service Desk license doesn't allow you to upgrade to this version of JIRA (7.4.1). JIRA Service Desk
expired on 17/Mar/17 1:00 PM, and you can currently only upgrade to versions released prior to this date. Alternatively you can renew your license at my.atlassian.com (http://my.atlassian.com) which w
ill allow you to upgrade to this version of JIRA (7.4.1). You can enter your new license here (/secure/ConfirmNewInstallationWithOldLicense!default.jspa).
See our documentation for more information on licensing errors.
According to the above error message, adding the license should be achieved by visiting /secure/ConfirmNewInstallationWithOldLicense!default.jspa
Attempting to do this causes a redirect to /secure/errors.jsp, which breaks because JIRA is hosted below /jira on this installation.
Visiting the opening JIRA page should cause you to go to the licensing screen (in theory), but in practice it leads you to a pagethat says "Oops, you've found a dead link."
How is it possible to apply a license to JIRA when the JIRA user interface has stopped working?
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot