Having upgraded to Jira Service Desk v7.4.1 from a version in the v6.4 range, the software fails to come up with the following message:
2017-07-30 23:05:14,492 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Your current JIRA Service Desk license doesn't allow you to upgrade to this version of JIRA (7.4.1). JIRA Service Desk
expired on 17/Mar/17 1:00 PM, and you can currently only upgrade to versions released prior to this date. Alternatively you can renew your license at my.atlassian.com (http://my.atlassian.com) which w
ill allow you to upgrade to this version of JIRA (7.4.1). You can enter your new license here (/secure/ConfirmNewInstallationWithOldLicense!default.jspa).
See our documentation for more information on licensing errors.
According to the above error message, adding the license should be achieved by visiting /secure/ConfirmNewInstallationWithOldLicense!default.jspa
Attempting to do this causes a redirect to /secure/errors.jsp, which breaks because JIRA is hosted below /jira on this installation.
Visiting the opening JIRA page should cause you to go to the licensing screen (in theory), but in practice it leads you to a pagethat says "Oops, you've found a dead link."
How is it possible to apply a license to JIRA when the JIRA user interface has stopped working?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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