Atlassian plans for Organizations

What are Atlassian's plans for the Organization feature that has started to roll out in JIRA Service Desk? My speculation is that it is the starting point for CRM-type of functionality. It seems to hold real promise but that is all it is at the moment - promise. The first step should be to reduce the overhead cost of administering organizations (adding/removing users). Is there any indication that they are moving in the direction?

1 comment

Jack Brickey Community Champion Jan 15, 2018

Organizations has been in place for Cloud users for about a year or more now. It is analogous to Groups in Jira. It is a way to group customers by organization and helps with who can see what issues. I would really prefer to see handling customers by domain since trying to manage adding users to an Organization is tedious. Maybe more is coming for Organizations.


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