We are about to implement Jira Service Desk for our IT service portfolio (Wifi, Accounts, Enterprise apps, etc). But we want to be sure we are set up to easily add additional ticketing systems for non-IT services such as Facilities, or Purchasing.
I'd like to talk to someone who's implemented JSD for enterprise use, learn how you've configured it from a base level (portals, project, queues, request types) and any issues you've run into or lessons learned with your config.
We are in higher education, but happy to talk with anyone currently using JSD for both IT and non-IT work queues.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
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