This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
Hi Atlassian Community! You’re invited to our upcoming webinar on incident management on February 28 at 11 a.m. PT! Our experts, Shaun Pinney, Sr. Product Marketing Manager, and Cathi Davey, Princi...
...request type. Agent replies now default to public Who does this affect? Migrated former Halp customers who have agent replies defaulted to private. What’s changing? Some migrated H...
Hi everyone, As we approach Halp’s end of life on June 4, 2024, we’re making a few more experience changes to Jira Service Management chat for Microsoft Teams. These updates allow us to more closel...
Team Tour: High Velocity is back and coming to a city near you! Join us in New York City, Munich, or London, in March 2024 for our premier service management road show. Get up to sp...
TL;DR: I managed to find a way to get IDs and Names of the Affected Services and use those values for Sub-Task creation. It's much harder than it sounds and should be ;) I am very excited to an...
Hello Atlassian Community, We want to share an important update about one of our Assets AQL functions - we’re deprecating the anyAttribute function and it will be retired on 31st March 2024. ...
We're thrilled to announce that 20,000 agents are now available on Jira Service Management cloud. Building on our momentum in March, we’ve doubled the number of agents again to help meet enterprise n...
Hi guys! We just want to let you know that our team at Deviniti is planning a Product Tour all about ITSM products. Join us for a LIVE demo of our ITSM solutions, addressing challenges...
...enerated in the specified template. If you wish to share the proposal with your customer as a link, you can use the public link feature. This allows you to share the proposal with anyone w...
Priority group is available for Jira Service Management Enterprise. We believe this feature unlocks our largest customers, but I would love to hear more about your use case ...
This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
Starting today, use Jira automation’s powerful engine to create rules powered by emoji in Slack. As long as you have Jira Service Management chat set up, you can visit to your automation settings to ...
Do you have a need to assign incoming requests to different agents based on the hour of the day? In most cases teams do have this need, or at least my team does. So how do you do this in JSM. Well, y...
Hello Community! 👋 Fresh off the back of Atlassian Presents: High Velocity, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Sydney or...
We all love when issues are closed. One more success to celebrate. One less problem to worry about. That's why watching Opened vs. Closed reports makes everyone happy, regardless if these are softwar...
Hello Team 👋 I'm Mohamed Hassan, a Product Manager on the JSM Assets team, overseeing the consumption of Assets data. Our focus extends to various aspects such as viewing Assets information within...
Greetings, amazing support teams! 👋🏻 It’s Derya from Appfire. At Appfire, we’re dedicated to streamlining your workflow to ensure a seamless experience. A vital aspect of this is ...
🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on...
We’re excited to announce that registration is live (and free) for Team Tour: Singapore 🎊 Join us live at the Marina Bay Sands Expo & Convention Centre to learn from Atlas...
...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
...utomate the customer comments into the linked ticket. When using automation to push comments back and forth, you can limit the comments by filtering on public/private as well as through the link type, s...
Hey there 👋 I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins ...
We're thrilled to announce the release of three new Jira Service Management dashboard templates in Atlassian Analytics for our Jira Service Management customers. These dashboards have been meticulous...