It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Track / report of automaticly sent mails to customers

Hi community,

is there a way to track the mails JIRA sent automaticly to customers, e.g. when they created a new issue in customer portal JIRA sends an automatic mail to the creator of the ticket to confirm that we got the new issue and take care of it.

We need a way to track these sent mails and create a report about that, so we can see when a mail was not sent (because of issues with the mailserver or anything like that). 

Can you help me?

Thank you all!

Cheers, Lars

1 answer

0 votes
Jack Community Leader Feb 14, 2020

As you are using server then you will be using your own mail server vs cloud where you could be using their hosted mail server. As such you can work with your IT group to get reports from the mail server. I don’t believe there is a way in Jira itself but am not 100% sure about server.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you