I have a custom field called "Related support tickets" which is a label type field, and I'd like to view a list of issues that have >0 support tickets assigned, ordered by number of tickets. How can I do this?
I chose label type simply because the UI for it works for what I'm trying to do (link multiple support tickets -- from different customers -- to one bug). I'm not opposed to changing the method if someone has a better suggestion.
I was trying to do this same thing again, and found this question (which I forgot I asked). This is now possible with the JIRA Music Custom Fields plugin by Innovalog:
<!-- @@Formula: issue.get("customfield_11000").size() -->(substituting the correct id, of course)
Now you can run JQL like:
"Number of Support Tickets" > 0 and status != closed order by "Number of Support Tickets" desc
I'm not using JIRA for support though, so there's nothing to link it to using the linking feature. In JIRA 5 apparently you can link to web sites, but again, doesn't help since I'm not on 5, there's no way to count, and questionable since now I need to copy/paste the full external link instead of just a 5 digit number.
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