It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Find Github integration with suspended account

While having a look at our Jira logs I stumbled on a lot of errors like this:

[c.a.j.p.d.spi.github.GithubCommunicator] Can not obtain branches list from repository [ ]org.eclipse.egit.github.core.client.RequestException: Sorry. Your account was suspended. (403)

While the error is pretty clear I have no clue how to find the integration that provokes it.
We really have a lot of integrations done by our Devs.

Can somebody help?

1 answer

0 votes
Andy Heinzer Atlassian Team Oct 01, 2019

Hi Alexander,

I see that you have a Jira Server site that appears to be integrated with a Github account, and in turn that suspended account looks like it is generating a number of errors in the logs of Jira.

Natively, Jira server includes a means to integrate with Github and Bitbucket repos.  This is called the DVCS connector.  More details on how this is configured within Jira can be found in Linking a Bitbucket or GitHub repository with Jira.

As a Jira Admin, you can login to Jira and then go to the Cog Icon -> Applications -> DVCS accounts or you can enter the web address of /secure/admin/ConfigureDvcsOrganizations!default.jspa to reach this page.   This page will list all the Github and Bitbucket connected accounts to this Jira site.  I would recommend starting here.

That page will have a 'Last activity' section.  I would expect that once you are on this page it will be pretty clear which accounts are not working by that status listed there.  If for some reason it isn't clear as to which this is, you might try to use hover your mouse over the last activity column of each repo, you should see a pair of circular arrows you can click to force Jira to attempt to sync with that Github repo.  Doing so should give you a result on that page, but will also likely update the atlassian-jira.log file should there be errors or warning level messages generated at that time.

I hope this helps.


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you