Create Issue popup taking long time to load

[RambanamP]

Hi ,

any one have any idea why it is taking long(around 20Sec) time to popup while trying to create a issue.

Thanks,

[JamieA]

It's extremely slow after a cache clear event. My profiling show it's proportional to the number of field configs * number of fields, and also number of projects * number of roles, as there will be a db query for (N projects * M roles).

After you have loaded the dialog once, it should then be much faster . Is it?

[RambanamP]

yah, it is fast once the dialog loaded once,

any suggestion, how to over come this?

[JamieA]

• Get atlassian to implement com.atlassian.jira.issue.fields.layout.field.AbstractFieldLayoutManager#loadFieldLayout in a more efficient manner
• Reduce the number of field configs
• Reduce number of projects/role - probably too difficult
• Try to find people who call: com.atlassian.jira.issue.fields.FieldManager#refresh. The comment notes this: "If you add any calls to this method in JIRA I will hunt you down and subject you to a Spanish inquisition." I wish they would. Greenhopper is a culprit here.

[JamieA]

And btw you're lucky, it takes around 90 seconds for that dialog to popup after the caches have been cleared on my instance...

[Renjith Pillai]

How many projects and issue types do you have? It is directly dependent on that.

[RambanamP]

projects will be around 360 and issue types will be around 50

butwith same projects and isuuetypes test instance created and we are not seeing this issue

[AhmadDanial]

Hey there, Rambanam.

Perhaps you can try to check on the following documentation to narrow down the possibilities that could cause the performance degradation in your instance

https://confluence.atlassian.com/display/JIRAKB/Crashes+and+Performance+Issues+Troubleshooting

Since there are many possibilities, take time to look into one by one and hopefully, you are able to find the reason behind this.

Warm regards,

Danial

[RambanamP]

Thanks for your response,

i went through the document , our jira will work fine except slowness while loading create issue popup